Employment History

From October 2007 to May 2008 - Premier Support Engineer for Microsoft Australia (Sydney)

• Position: Full time contract
• Company profile: Microsoft is the market leader in software development and also one of the best known and well recognised names in the IT industry. GTSC Premier Support department is a global structure within Microsoft which provides the expert level support and consultancy services to the Premier customers
• Main Tasks: Being a Premier Support Engineer means to be the ultimate escalation point for all Australia and New Zealand technical support inquiries about Microsoft products regardless of their level of complexity
• Network Description: Majority of the customers are large organisations from Australia and New Zealand such as Commonwealth bank, National Australia Bank, IBM, Dimension Data, Cisco Systems, KPMG, Telstra and others
• Software and Network services: As for a Microsoft Platform Support Engineer the main focus was on Windows Server Operation System Family from Windows 2000 to Windows 2008. This included setup, backup and disaster recovery, user access permissions, Terminal Services, server security, storage configuration, printing, performance troubleshooting, crash investigations, scripting, various deployment scenarios, clustering and virtualisation
• Major projects undertaken:
  • Provided architectural review and best practice advice to the customers
  • Solved over 100 support incidents for various customers in Australia and New Zealand
  • Undergone various trainings in preparation for newly released Windows 2008 Server

From September 2004 to October 2007 - Microsoft Systems Engineer for Sinclair Knight Merz (Sydney)

• Position: Full time permanent
• Company profile: A global professional consultancy in civil mechanical and electrical engineering. SKM is a Sydney based company with multiple branches worldwide including Australia, New Zealand, UK, Asia and South America
• Main Tasks: Support, development and enhancement of the Windows 2003 server geographically distributed network in more than 20 counties. Design and implementation of new technology solutions to support continued company growth. Started work in the company as a Systems Administrator with main focus on supporting the existing environment and later moved to a more senior System Engineer role in the Architecture and Enhancement team developing and implementing new solutions for the IT infrastructure
• Network Description: About 10,000 users over about 70 geographical locations. Microsoft based network utilising the latest technologies. Total number of people involved in the IT support exceeds 100
• Software and Network services: Windows 2003 Server family, Exchange 2003, ISA 2004/2006, Citrix Metaframe + NFuse, IIS 6.0, MS SQL 2000, and MS SQL 2005, HP Omniback DataProtector, VMware ESX server
• Major projects undertaken:
  • Implemented a global internal proxy infrastructure based on ISA 2004. Developed and implemented standardised proxy configuration and performed over 50 installations throughout the company
  • Implemented a reverse proxy solution based on ISA 2006. The solution included multiple redundant installations around the globe to enable secure web publishing for external and internal web sites, MS Exchange OWA and SharePoint
  • Designed and implemented a standard server deployment solution. This was achieved by creating and maintaining a customised image library that allowed a new server to be deployed within 30 minutes and could be used even without having IT personnel on site
  • Designed and implemented a migration path for core servers to work on x64 platform. Included server and application testing to ensure that the new platform can be used at its full potential
  • Implemented enterprise-wide antivirus protection strategy based on McAfee 8.0i & McAfee 8.5i. Created a standard configuration for servers with centralised update and management mechanism.
  • Implemented and implemented virtualisation solutions for the organisation. Introduced virtualisation to the company, developed and implemented test virtual labs and production server virtualisation

From February 2004 to September 2004 - Senior Systems Engineer for Silverdata IT Consulting (Sydney)

• Position: Full time contract
• Company profile: An IT consultancy offering computer services to medium and small business
• Main Tasks: Implemented and supported Windows 2003 and 2000 networks - Active Directory, User account management. Mail Server administration. Network infrastructure support and implementation - VPN, Internet connection and proxy. Router configuration and Administration. Tape and Disk Backup
• Network Description: Different network configurations up to 100 users.
• Software and Network services: Windows 2003/2000 Server family, Exchange 2003, 2000, MDaemon, UNIX web hosting. Network devices - Cisco, Snapgear, Netgear and others. Backup Exec 8.xx and 9.1, ArcServe 2000
• Major projects undertaken:
  • Set up several small and medium class networks based on Windows 2003 Server + Exchange 2003 + Backup Exec 9.1
  • Implemented various network configurations using Cisco and Snapgear devices including VPN support

From September 2003 to February 2004 - Network Engineer for Silwings Pty Ltd (Sydney)

• Position: Full time contract
• Company profile: A network consulting company offering IT services for medium and small businesses
• Main Tasks: Supported various Windows 2000 and 2003 based networks. Server and workstation building and interconnection. Internet connectivity, software/hardware firewall setup, application installation, management and all-level troubleshooting. Mail software implementation and administration (MS Exchange 2000 and MDaemon).
• Network Description: Various networks for company clients
• Software and Network services: Small Business Server 2003 and 2000, Windows 2003 Server (all editions), Windows 2000 Server and Professional, Windows XP, Windows 2003 RRAS and VPN Service, Active Directory, ISA Server, Norton Ghost. Hardware firewalls and routers (NetGear, Dynalink, D-Link), ready-made web servers (Sun Cobalt)
• Major projects undertaken:
  • Created and implemented a full scale Windows 2003 based PPTP VPN solution through the ISA Server firewall
  • Created a Windows 2003 domain system from scratch

From October 2002 to March 2003 - Network Administrator for RosBuilding Company (Moscow)

• Position: Full time permanent
• Company profile: A large financial investment company. RosBuilding is one of the leading Russian financial companies operating on the Moscow market.
• Main Tasks: Supported and developed the company network infrastructure, AD and NTFS user rights management, Exchange 2000 Administration, mailbox management backup implementation and support, network monitoring, Cisco devices configuration, Cisco IP phone system support, various documentation tasks, unattended software deployment, Help Desk team assistance.
• Network Description: Cisco based network, divided into two segments - main office (300 computers) and auxiliary one (100 computers). Two Active Directory domains, Cisco IP phone system (Call Manager)
• Software and Network services: Windows 2000, Active Directory, Exchange 2000, ISA, L2TP VPN, SMS 2.0, MOM, Windows 2000 Terminal Service, Citrix Metaframe 1.8 Terminal Service, Veritas Backup Exec 8.6, Microsoft Operation Manager, IIS 5.0, SQL 2000, Cisco modular switches (4xxx and 6xxx) and routers.
• Workstations: more than 400. Servers: about 20
• Major projects undertaken:
  • Implemented a terminal access to the network by means of Citrix MetaFrame over the VPN for remote workers
  • Participated in implementation of IP phone system

From July 2002 to October 2002 - Systems Administrator for TerraLink Company (Moscow)

• Position: Full time contract
• Company profile: A system integrator operating in Moscow
• Main Tasks: Supported the company network infrastructure, users in the Windows 2000 environment and variety of external clients. Server and desktop support, VPN configuration and support, Exchange 5.5 Administration, ArcServe 2000 backup system implementation and configuration, Web server security, Cluster administration.
• Network Description: Geographically divided network with three segments - in Moscow, Toronto and Alma-Aty (Kazakhstan) interconnected via VPN. Active Directory domain, two-node Compaq made cluster
• Software and Network services: Windows 2000 + cluster service, AD, Exchange 5.5, Exchange 2000, ISA Server, Windows 2000 based PPTP VPN, IIS 5.0, SQL 2000, ArcServe 2000, Humming Bird Docs Open
• Workstations: more than 50 (Moscow office). Servers: 6
• Major projects undertaken: Implemented a data backup system by means of ArcServe 2000

From January 2002 to April 2002 - Systems Administrator for MediaLingua JSC (Moscow)

• Position: Full time contract
• Company profile: A software development company
• Main Tasks: Supported the company network infrastructure and users in the Windows 2000 environment, also supported external clients, MS Exchange 2000 administration, OWA (Outlook Web Access) via firewall, ISA security, AD user accounts management. IIS security.
• Network Description: Small network consisted of one physical segment. Logical structure represented by an AD domain. Servers: mail, file, database, development and Internet access
• Software and Network services: Windows 2000, AD, Exchange 2000, ISA, IIS 5.0, SQL 2000
• Workstations: more than 20. Servers: about 10
• Major projects undertaken: Implemented ISA Server with HTTP, DNS and SMTP publishing (reverse proxy)

From November 1999 to January 2002 - Network Administrator for SVK Company (Moscow)

• Position: Full time permanent
• Company profile: A manufacturing company
• Main Tasks: Supported the network and users in the Windows 2000 and Windows NT 4.0 environment. MS Exchange 5.5 and 2000 administration and support, Veritas Backup Exec implementation and administration, MS Proxy and ISA implementation and support. Upgrade tasks and documentation.
• Network Description: Small network consisted of one physical segment. Logical structure originally represented by a Windows NT 4.0 domain, later was changed to Active Directory. Servers: mail, file, and Internet access
• Software and Network services: Windows NT, Windows 2000, Active Directory, Exchange 2000, Exchange 5.5, MS Proxy, ISA, Veritas Backup Exec
• Workstations: more than 40. Servers: 3
• Major projects undertaken: Upgraded network infrastructure from Windows NT 4.0 domain to Windows 2000 Active Directory. Upgraded mail system from MS Exchange 5.5 to MS Exchange 2000

From October 1997 to November 1999 - Systems Administrator for ZD Ltd (Moscow)

• Position: Full time permanent
• Company profile: A trading company
• Main Tasks: Supported of the company network infrastructure and users in the Windows NT 4.0 environment. Windows NT 4.0 domain implementation and support, PDC and BDC replication, Backup Software procedures implementation, network and user troubleshooting.
• Network Description: The network contained one physical segment. Logical structure represented by a Windows NT 4.0 domain. Servers: file, and Internet access
• Software and Network services: Windows NT 4.0 domain structure, Wingate, MS Proxy 2.0
• Workstations: about 30. Servers: 2
• Major projects undertaken: Created network and domain infrastructure from scratch